We know it’s a lot to read. But it’s very important information that we want to make sure every customer understands. Please be advised that certain requests come with certain risks, and we cannot be held responsible for the results. These policies are for your protection as well as ours.
Joe’s Movers is not responsible for damage to plumbing, electrical systems, or for water damage associated with the connection or disconnection of refrigerators, washers, and dryers.
AQUARIUM MOVE, HAZARDOUS OR FLAMMABLE
We do not move aquariums, glass tanks, hazardous or flammable items or anything infested with mold, bacteria or insects, including pet hair. Joe’s Movers will not work in dwellings with unsafe working conditions, filled with clutter, garbage, animal or human waste, or blocked doorways and walk ways.
Joe’s Movers reserves the right to choose the number of movers for each job, depending on current schedule, availability, weather conditions, etc.
DAMAGES & CLAIMS
Joe’s Movers is not liable in any way for the loss or damage to any item not listed in this agreement, or those valued at $300 or more. All damage claims must be submitted in writing. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and customers. The final inspection, however, is the responsibility of the customer. All customers are required to sign a bill of lading upon the completion of a move. It reads: “The above services were rendered and all goods delivered in good order, except as noted.” For any insurance company, this document is critical in noting charges the same day, to ensure the damage occurred that day and that coverage could be provided. Unless payment is made in full when due, we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is ILLEGAL.
DRESSER DRAWERS, FILE CABINETS, DESK DRAWERS
Please empty all dresser drawers, file cabinets and desk drawers. Remember that the furniture will have to be lifted and carried, so if it’s overstuffed and extra heavy, it will be more difficult to handle. If the furniture will have to be navigated through challenging obstacles, like a winding staircase, it’s usually best to remove everything, since it may be necessary to flip the furniture on its side or upside-down to get it through. Joe’s Movers is not responsible for packing and consolidation and will not carry miscellaneous household goods (i.e. kitchen, cleaning, electronic, office, art supplies, home decorations, or loose clothes) unless they are consolidated in a box.
DRIVER HOURS & REGULATIONS
We reserve the right to limit our workday to 12 hours. In certain cases, due to US Department of Transportation (US DOT) hours of service rules for drivers, we may need to cut a job short or send a replacement driver to avoid violating those regulations.
FLAT SCREEN TVS
These are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. Using original packaging is the best way to transport. In any case, please note that in the absence of physical evidence of external damage or negligence (visible damage), we are not responsible for TVs functioning after delivery.
You are responsible for removing the pendulum, chimes, and weights.
GUIDANCE, WALK-THROUGH & PREFERRED PAYMENT
The customer or his representative must be present during the move at all times. We need your guidance. It is THE customer’s responsibility to do a final “walk-through” of the premises to ensure that we have accounted for everything. Our time runs continuously until all tools and equipment are back in the truck and payment is completed. Having your check or credit/debit card ready will save you time and money. Please note: We do not accept cash. For credit card payment, your name and the name on the credit card should match. You will be asked to sign for credit card payments.
HEAVY & OVERSIZED ITEMS
Our personnel will move appliances and items over 200 lbs if indeed the work can be done safely. Unfortunately, damage may result to floor surfaces. If you wish to take this risk, Joe’s Movers will not be responsible.
LAST MINUTE CHANGE OF SERVICE
If the move requires work above and beyond the original order for services, Joe’s Movers reserves the right to fulfill other obligations before completing additional work. For example, you have originally ordered services for two (2) rooms, move only. On the day of the move, you added more rooms to move, or requested additional pick-ups/drop offs that are not mentioned at the time of request and will significantly increase total move time. In order to make our schedule on time for the next move, we reserve the right to postpone additionally requested services until our next availability and/or after the completion of other jobs that day.
LOADING & UNLOADING
If Joe’s Movers is only providing loading or unloading services, we are not responsible for any damages, which may occur in transporting the furniture. We are only responsible for items in our immediate care, custody, and control.
LONG DISTANCE / INTERSTATE MOVES
Joe’s Movers does not currently handle long distance / interstate moves.
The customer is responsible for requesting moving permits as needed. We can only recommend getting permits for all moves, as they guarantee parking the moving truck as close as possible to your doorway. Because you are familiar with the parking situation on your street, you must decide if you need one, or if you can manage parking on your own. In most cases we require 35-40 feet to park the truck. Please get moving permits if you think movers may have trouble parking at your address, or simply let us know, so we can take appropriate arrangements for you. If there is nowhere to park at the time of the mover’s arrival, the crew will start your moving clock while they search for parking. Driver reserves the right to park anywhere at his discretion to better perform services, even if it is illegal and/or he has to double-park. Customer agrees to pay any parking fees or tickets assessed to the carrier for any vehicle under hire by the customer at the time of the charge.
PAYMENT FOR LOCAL MOVES
For local moves, you must pay in full at the day of job. Payment for local moves is due before the end of the job by credit card or check.
We do not move pianos.
REFRIGERATOR, WASHERS, AND DRYERS
We are happy to move these items for you, but we do not remove fridge doors or disconnect water and heating lines. Please make sure all appliances are empty and cleaned.
WATERBED, ADJUSTABLE BED, AND OTHER MOVABLE EQUIPMENT
Joe’s Movers will carry but it is not liable in any way for live plants, adjustable weights, baby swings, clocks, Tempur-pedic, Sleep Number / adjustable or inflatable beds, gym equipment of any kind, fine art, sculptures, geodes, decorative stones, office or desktop printers, paper shredders, sewing machines, power tools, bicycles, ping pong tables, window AC units, uncased instruments, fountains, electric drums, guitar amps, stoves, ranges, portable fireplaces, roulette tables, jukeboxes. We are not technicians, so we don’t disassemble Tempur-pedic adjustable beds.
Joe’s Movers reserves the right to reschedule the move at an agreed upon time, without liability, if there is inclement weather, including but not limited to heavy/freezing rain, snow emergency, hurricane warning, weather travel ban, etc.